What the Platforms Actually Do
Stripped of the marketing: the five things these products provide, and which of them you need.
Buying
Buying a platform
Five components, of which most organisations already own parts of three. Buy for what the cheap work could not answer.
6 notes
Agent Weight and What It Costs
Software deployed to improve experience consumes the resources it is measuring. Nobody measures this and it is measurable.
Pilots That Tell You Something
Most pilots demonstrate the product works. What to specify so that yours settles a question you actually have.
Procurement Questions
Twelve questions whose answers determine whether this works in year three. Most procurements ask about features instead.
Build, Buy or Use What You Have
Three routes, each appropriate in different circumstances, and the one most organisations skip.
Exit: Getting Your Data Out
Programmes end and suppliers change. What to settle before signing, and what to do when it happens.