Device Telemetry: What It Is Good For
The core of every platform. What it genuinely answers, what it costs, and how to avoid the dashboard trap.
Measuring
Measuring it
Four sources, three of which you already own. The one you have to buy is narrower than the sales case.
8 notes
Application Performance From the Desktop
Measuring applications where they are used rather than where they run, and the blind spot that remains.
Login and Boot Times
The most visible friction in most organisations, the easiest to measure, and frequently the easiest to improve.
Crash and Error Data
The clearest signal in endpoint telemetry, and the one most often collected and not acted upon.
Sentiment Surveys That Produce Something
Most experience surveys produce a number nobody can act on. What to ask instead, and how often.
Ticket Data You Already Have
The richest unused source in most organisations, and why the category report hides what the free text shows.
Observation and Walkthroughs
Watching somebody work for an hour finds things no instrument reports. The method, and why it is skipped.
Composite Experience Scores, and Their Problem
Every platform produces a single number. What goes into it, what it hides, and how to use it without being misled.