Who Owns DEX, and Why It Is Usually Nobody
The findings cross organisational boundaries and the ownership does not. What that produces and what fixes it.
Programme
Running it
Most of what the programme finds belongs to somebody else. Where it reports determines how far it gets.
6 notes
Working With the Service Desk
The relationship that determines whether a programme has data and allies, and the mistakes that end it in the first month.
Working With Security
Security controls are a major source of friction and a legitimate requirement. How to have the conversation productively.
Reporting to People Who Fund It
What an executive audience needs, what they do not, and how to report without making claims that collapse under a question.
Proving Value Without Inventing Numbers
The value case for this work is real and smaller than the vendor version. How to make one that holds.
When the Programme Stalls
The predictable plateau at around year one, why it happens, and the three ways out.