Telling People What Is Collected
An agent on every machine is monitoring software by any reasonable description. What to say, and when.
People
The people measured
The line is crossed by request, not by decision. Each request is reasonable and each one granted changes what the system is.
6 notes
The Line Between Experience and Monitoring
The same agent answers two different questions. Where the line sits, how programmes cross it, and what holds it.
Why Individual Scores Are a Mistake
Platforms offer a per-person experience score. It describes their equipment and will be read as describing them.
Managers Asking for Team Data
The request that arrives in every programme, why it is reasonable, and how to answer it without starting the drift.
Accessibility and Assistive Technology
Experience measurement systematically misreads people using assistive technology, and the consequences compound.
Remote, Hybrid and Unequal Experience
Where people work changes what the measures mean, and averaging across locations hides a gap that is growing.